Booking Policies

1. Who we are and what these Terms cover

1.1 These Booking Terms and Conditions (“Terms”) are issued by Travantae Limited, a company registered in England and Wales under company number 17205331, with its registered office at 29 Lowfield Road, London, England, NW6 2PP (“VervTrip”, “we”, “us”, “our”), trading as VervTrip and operating the website vervtrip.com and its associated applications, APIs, and booking tools (together, the “Platform”).

1.2 These Terms govern every booking, quote, reservation request, or purchase made through the Platform, by telephone, by email, or through any VervTrip representative, regardless of whether you are booking as a private individual (“Retail Customer”), as or on behalf of a business (“Corporate Customer”), or as a travel agent, tour operator, or other business reselling our inventory to your own customers (“Reseller”, and together with Retail Customers and Corporate Customers, “you”, “your”, a “Customer”).

1.3 Section 11 (Corporate Customer Terms) and Section 12 (Reseller Terms) contain additional terms that apply only to those categories of Customer, and in the event of any conflict between those sections and the general terms in Sections 1–10, the category-specific section prevails for that category of Customer.

1.4 By making a booking, submitting payment details, clicking “Book Now” or any equivalent confirmation step, or by instructing VervTrip to make a booking on your behalf, you accept these Terms in full, on your own behalf and (where you are booking for other travellers) on behalf of every person named on the booking. You confirm you have the authority to bind every such person and that each of them has agreed to be bound by these Terms.

1.5 These Terms were last updated on the date shown above and supersede all previous versions. We may update these Terms from time to time in accordance with Section 17 (Variation). The version in force at the time you make a booking governs that booking.

2. What VervTrip is — and what it is not

2.1 VervTrip is a specialist online travel agent. We operate a booking platform that connects Customers with independent hotels, accommodation providers, airlines, and ground transport operators (together, “Suppliers”, and each a “Supplier”). Where we arrange a booking for you, we do so as a disclosed or undisclosed agent, acting on your behalf to secure a contract between you and the relevant Supplier, or in some cases as the merchant of record collecting payment on the Supplier’s behalf, as made clear at the point of booking.

2.2 VervTrip does not sell, create, organise, or facilitate “packages”, “holiday packages”, or “linked travel arrangements” as those terms are defined in the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”). Specifically:

• (a) Accommodation bookings are sold as a single, standalone travel service — a contract for hotel or other accommodation only.
• (b) Flights are sold on a flight-only basis. Where we sell you a flight, that is the entire scope of that transaction: a seat on a scheduled or chartered flight, sold as a single travel service in its own right, under contract with the relevant airline.
• (c) We do not combine a flight and accommodation (or any other travel service) into a single price, a single booking process, or a single “trip” product for the purposes of the PTRs. If you separately purchase a flight-only booking and an accommodation-only booking from us — even within the same browsing session, the same day, or for the same dates — these remain two entirely separate contracts, each governed independently by these Terms, and together they do not constitute a “package” or a “linked travel arrangement”. No combined price is quoted for flights and accommodation together, and no single payment is taken that bundles the two.
• (d) If you require a package holiday with the financial and repatriation protections that come with one, VervTrip is not the right provider for that booking, and you should book through an ATOL-protected tour operator instead.

2.3 We are not a tour operator. We do not own, operate, or control any hotel, airline, or transport provider. Where a Supplier fails to perform, cancels, becomes insolvent, or otherwise falls short of what was promised, our liability is governed by Section 9 (Liability) and is not that of a principal who has sold you a package.

3. ATOL status and financial protection — please read this section carefully

3.1 VervTrip is not an ATOL (Air Travel Organiser’s Licence) holder, and no booking made through VervTrip is ATOL protected. The ATOL scheme, administered by the UK Civil Aviation Authority, exists to protect consumers who buy an ATOL-protected package — broadly, a flight sold together with accommodation or another travel service as a single commercial product. Because VervTrip does not sell packages (see Section 2.2), ATOL protection does not and cannot apply to any booking made with us, including flight-only bookings.

3.2 When you book a flight-only ticket with VervTrip, your contract for carriage is with the airline, and your financial protection (if any) depends on that airline’s own arrangements, the card scheme protections described in Section 3.4, and your own travel insurance — not on ATOL.

3.3 Where flights and accommodation are purchased independently and separately through VervTrip and happen to cover the same trip, no ATOL certificate will be issued, and the booking does not attract ATOL, ABTA, or any other package-style financial protection scheme, because, as set out in Section 2.2, it is not a package.

3.4 Depending on how you pay, you may have protection available to you independently of VervTrip, such as a Section 75 claim under the Consumer Credit Act 1974 (credit card payments over £100 and up to £30,000) or a chargeback through your card scheme. These are rights against your card issuer, not against VervTrip, and we make no representation as to whether any particular payment method or transaction qualifies.

3.5 For all these reasons, we strongly recommend that you take out comprehensive travel insurance at the time of booking, covering at minimum: cancellation and curtailment, scheduled airline failure, medical expenses and repatriation, personal belongings, and travel delay. VervTrip does not provide travel insurance and is not responsible for your decision not to obtain it. You are solely responsible for satisfying yourself, before you book, that you have adequate insurance and financial protection for your trip.

4. Our role as booking agent/intermediary

4.1 Unless we tell you otherwise at the point of booking, VervTrip acts as an intermediary between you and the Supplier(s) providing your accommodation, flight, transfer, or other travel service. The contract for the underlying travel service itself (the hotel stay, the flight, the transfer) is between you and the Supplier, on the Supplier’s own booking conditions, which are incorporated into your contract with that Supplier and, where made available to you, into these Terms by reference.

4.2 Supplier booking conditions may include their own rules on check-in/check-out, identification requirements, deposits payable locally, resort fees, local taxes, age restrictions, pet policies, and conduct rules. You are responsible for reading and complying with these at the time of booking and at the point of use. We are not liable for a Supplier enforcing its own lawful booking conditions, including refusing you service for non-compliance with them.

4.3 Where VervTrip collects payment from you as merchant of record, this does not change the underlying legal relationship described in Section 4.1 — we are collecting payment on the relevant Supplier’s behalf (or, where VervTrip is itself contracting as principal for a specific product line clearly marked as such at checkout, as principal for that product only), and this will be made clear to you at checkout.

4.4 VervTrip is not a party to, and accepts no responsibility for, the contract of carriage between you and any airline, which is governed by that airline’s own conditions of carriage and by the Montreal Convention 1999 (or other applicable international carriage conventions) where relevant.

5. Making a booking

5.1 A booking request is an offer by you to purchase the travel service shown, on these Terms. No contract comes into existence, and no Supplier is obliged to honour the price or availability shown, until we send you a booking confirmation by email (or, for API/Reseller bookings, a confirmation payload as described in Section 12) confirming the booking has been accepted.

5.2 You are responsible for checking that all details on your booking confirmation — names (exactly as they appear on the relevant travel document/passport), dates, room type, flight times, and the number and age of travellers — are correct, and for telling us immediately if they are not. Many Supplier rate types cannot be amended once confirmed (see Section 7), and a name mismatch can result in denied boarding or denied check-in with no refund.

5.3 Prices are shown in the currency selected on the Platform and may include a service or booking fee, which will be itemised before you pay. Prices can change at any time before a booking is confirmed; the price confirmed on your booking confirmation is the price payable, subject to Section 6.3.

5.4 You must be at least 18 years old and have full legal capacity to contract to make a booking through VervTrip. Bookings made by or purportedly on behalf of a minor without an accompanying adult booking will not be accepted.

5.5 You are responsible for ensuring every traveller on the booking holds a valid passport (with the validity the destination and any transit country requires), any necessary visa, and meets any health, vaccination, or other entry requirement of the destination and transit countries. VervTrip is not responsible for denied boarding, denied entry, deportation, or any cost arising from a traveller’s failure to hold the correct travel documents. Requirements vary by nationality and can change at short notice — always check with the relevant embassy, consulate, or the UK Government’s official travel advice before you travel.

6. Prices, payment, and currency

6.1 You must pay the full price shown at checkout, or, where offered, a deposit followed by a balance payment by the due date shown on your booking confirmation. If a balance is not paid by its due date, we and/or the relevant Supplier may cancel the booking and retain the deposit and any cancellation charge set out in Section 7.

6.2 Accepted payment methods are shown at checkout. Where we offer a “Pay Later” or deferred-payment option, that option is a facility we or our payment partner extend to you, not a right to withhold payment, and remains subject to the cancellation terms in Section 7 applying from the date of booking, not the date of payment.

6.3 Where a manifest pricing error occurs (for example, a Supplier’s feed returning an obviously incorrect price, such as a nominal fraction of the correct market rate), we reserve the right to cancel the affected booking and refund any sum paid in full. We will tell you as soon as we become aware of the error.

6.4 Card payments are processed through our payment service provider. You confirm that any card or payment method you use is your own or that you are authorised to use it, and that sufficient funds are available. We reserve the right to request additional verification for any booking, decline any booking, and/or cancel any booking without liability where we reasonably suspect fraud, card testing, identity theft, or money laundering, including where a payment is later reversed, disputed, or charged back without a valid cause.

6.5 Hotel resort fees, city/tourist taxes, parking, and similar charges that many Suppliers collect locally, at the property, in local currency, at the time of your stay are not included in the price shown on the Platform unless expressly stated. These are a matter between you and the Supplier and are not payable to, held by, or refundable by VervTrip.

7. Changes, cancellations, and refunds

7.1 Cancellation and amendment rights depend entirely on the rate and fare type you booked, and are shown to you before you pay. Common categories include:

• (a) Free cancellation up to a stated deadline, after which the booking becomes non-refundable or attracts a cancellation charge;
• (b) Non-refundable, where no refund is due for cancellation, no-show, early departure, or amendment, regardless of the reason, except where required by law; and
• (c) Partially refundable / amendable for a fee, on terms specific to that rate.

7.2 Where a Supplier permits a cancellation or amendment, we will process it on your behalf and pass on any refund due, less any non-refundable service or booking fee charged by VervTrip (which is separately disclosed at checkout and compensates us for the cost of arranging the booking, irrespective of whether you subsequently cancel).

7.3 We are not liable for a Supplier’s refusal to refund, amend, or honour a booking, including where the Supplier becomes insolvent, ceases trading, or is otherwise unable to perform. Our obligation, where we are acting as agent, is to use reasonable endeavours to assist you in pursuing your rights against the Supplier; it is not an obligation to indemnify you for the Supplier’s default.

7.4 If VervTrip itself needs to cancel a confirmed booking (for example, because of a Supplier-side failure, a pricing error under Section 6.3, or a suspected-fraud decision under Section 6.4), we will refund any sum paid for that specific booking, less any sums already properly incurred that are non-refundable from the Supplier, save where the cancellation is due to your fraud, breach of these Terms, or misuse of the Platform, in which case no refund is due.

7.5 No refund, compensation, or price adjustment is due for any change in circumstances that is not a failure by VervTrip or the Supplier to perform — including a change of mind, missed flight or transfer due to your own delay, denied entry/boarding due to documentation, illness, or any other personal circumstance, except to the extent covered by your own travel insurance.

7.6 Flight tickets are, in the great majority of cases, non-refundable and non-changeable once issued, in line with the issuing airline’s fare rules, which are disclosed before you pay. Where an airline permits a change or refund (minus its own fee), we will process this on your behalf for an additional VervTrip service fee, disclosed to you before you confirm the change.

8. Force majeure

8.1 Neither VervTrip nor any Supplier is liable for any failure or delay in performing any obligation under these Terms that is caused by circumstances beyond its reasonable control, including but not limited to: natural disaster, extreme weather, pandemic or epidemic, war, terrorism, civil unrest, strike or industrial action (whether of VervTrip’s, a Supplier’s, or a third party’s workforce), governmental action, border closure, airspace closure, and failure of public or private telecommunications or power networks (“Force Majeure Event”).

8.2 Where a Force Majeure Event affects your booking, your rights (including to a refund, rebooking, or credit) are determined by the terms and conditions of the relevant Supplier and, for flights, by the applicable airline’s conditions of carriage and consumer-protection law (such as UK Regulation 1215/2012-derived denied boarding and cancellation rules, where they apply). VervTrip will pass on, as agent, whatever the Supplier offers, but gives no independent guarantee beyond that.

9. Liability

9.1 Nothing in these Terms excludes or limits VervTrip’s liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under the law of England and Wales.

9.2 Subject to Section 9.1, VervTrip’s total liability to you arising out of or in connection with a booking, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount of the VervTrip service/booking fee paid by you for that specific booking (excluding, for the avoidance of doubt, any sum passed through to a Supplier).

9.3 Subject to Section 9.1, VervTrip shall not be liable for:

• (a) any act, omission, default, insolvency, or failure of any Supplier, airline, hotel, transfer operator, or other third party, including the quality, safety, legality, or fitness for purpose of the accommodation, flight, or other service they provide;
• (b) any indirect, special, or consequential loss, including loss of enjoyment, loss of holiday value, loss of profit, loss of business, or loss of data, however arising;
• (c) any loss or damage arising from your failure to hold valid travel documents, insurance, or to comply with destination entry requirements;
• (d) any loss arising from a Force Majeure Event (Section 8); or
• (e) information on the Platform that originates from a Supplier (photographs, descriptions, amenities, star ratings, reviews) and that we have not independently verified; while we take reasonable steps to display accurate Supplier content, we do not guarantee it and recommend you verify anything material to your decision directly with the property or carrier before booking.

9.4 Because VervTrip does not sell packages (Section 2.2), the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to bookings made through VervTrip, and accordingly the organiser-liability and repatriation-guarantee provisions of those Regulations have no application to us.

9.5 Where you are a Corporate Customer or Reseller, Section 11 or Section 12 (as applicable) sets out additional liability terms specific to that relationship, which take precedence over this Section 9 to the extent of any conflict.

10. Complaints

10.1 Complaints about the accommodation, flight, or transfer itself (cleanliness, service, conduct of staff, a denied boarding, etc.) should be raised with the Supplier or its representative at the time, on site, so the issue can be addressed while you are still able to benefit from a remedy.

10.2 If the issue is not resolved, or your complaint concerns VervTrip’s own service (our booking process, our fee, our conduct), contact us at [SUPPORT EMAIL — confirm [email protected] or a dedicated address] within 28 days of the end of your stay/travel, with your booking reference. We aim to acknowledge all complaints within 5 business days.

10.3 Nothing in this Section 10 affects your statutory rights as a consumer, where applicable (see Section 11.5 for the position where you are a Corporate Customer).

11. Corporate Customer Terms

Applies where you are booking as, or on behalf of, a business, or where VervTrip has issued you with a corporate account.

11.1 Where you book as a Corporate Customer, these Terms apply as modified by this Section 11, and any separate corporate account agreement, rate agreement, or statement of work signed between you and VervTrip prevails over this Section 11 to the extent of any conflict.

11.2 Corporate bookings may be invoiced on agreed payment terms rather than paid at the point of booking, where we have agreed this with you in writing. Late payment accrues interest at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1998, without prejudice to our other rights.

11.3 You are responsible for ensuring that every individual traveller booked under your corporate account is aware of, and has agreed to, the travel-specific terms of their booking (fare rules, cancellation terms, document requirements), and for passing on any Supplier communication relevant to their travel.

11.4 You acknowledge that, as between VervTrip and you as a Corporate Customer, you are acting in the course of a business, and the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and equivalent consumer-protection legislation do not apply to the relationship between VervTrip and you, save to the extent that you are booking on behalf of, and as agent for, individual consumer travellers, in which case Sections 1–10 continue to apply to protect those individual travellers in their own right.

11.5 Section 9 (Liability) applies to Corporate Customers with the following addition: VervTrip’s aggregate liability to a Corporate Customer in any 12-month period shall not exceed the greater of (a) £5,000, or (b) the total VervTrip service fees paid by that Corporate Customer in the preceding 12 months, save in respect of liability that cannot lawfully be limited under Section 9.1.

11.6 You will indemnify VervTrip against any claim, loss, or cost arising from your breach of this Section 11, your misuse of a corporate account (including by employees or agents who are not authorised users), or any instruction given to us that was not within your actual or apparent authority.

12. Reseller / Travel Agent Partner Terms

Applies where you access VervTrip inventory, rates, or booking capability for the purpose of reselling it to your own customers — whether as a travel agent, tour operator, corporate travel manager reselling to employees, or via our partner API.

12.1 Status as principal. Where you resell any travel service sourced through VervTrip to your own customer (“End Customer”), you do so as principal to that End Customer, on your own terms and conditions, under your own trading name, and at your own risk. VervTrip has no contractual relationship with, and no liability to, your End Customer, whether in contract, tort, under consumer protection legislation, or otherwise. You are solely responsible for complying with any law applicable to your own sale to your End Customer, including (where applicable to your business model) the PTRs, ATOL regulations, and consumer protection law in your End Customer’s jurisdiction.

12.2 No representation to End Customers. You must not represent to any End Customer that VervTrip is a party to their booking, that VervTrip holds any financial protection scheme membership (including ATOL) in respect of their booking, or that VervTrip’s terms (rather than your own) govern their purchase, unless we have agreed this with you separately in writing.

12.3 Pricing and margin. Rates, availability, and pricing made available to you through the partner API or portal are provided on the basis that you will apply your own margin before resale. You must not disclose our net rates, our Supplier identities, or the existence of any specific Supplier relationship to your End Customers or to any third party, and must not attempt to reverse-engineer Supplier identity from API responses, images, or booking references.

12.4 API use. Where you are given API access, you must keep your API keys confidential, use them only for the purpose agreed with us, comply with any rate limits and fair-use terms communicated to you, and notify us immediately of any suspected compromise. We may suspend or revoke access immediately, without liability, for breach of this Section 12, for abusive or excessive use, or for any activity that risks our relationship with a Supplier.

12.5 Indemnity. You will indemnify and hold VervTrip harmless against any claim, cost, fine, or liability arising from (a) your resale of our inventory, (b) any representation you make to an End Customer, (c) your breach of any law applicable to your own business (including consumer protection, PTR, ATOL/ABTA, or data protection law), or (d) any claim brought by your End Customer against VervTrip arising from your conduct.

12.6 Our supplier relationships are not guaranteed to continue. Supplier availability, pricing, and terms can change or be withdrawn, including at short notice, and we accept no liability to you for any consequential effect on your own resale business, your End Customer commitments, or your margin, beyond using reasonable efforts to notify you of material changes we are aware of in advance.

12.7 Existing supplier contracts. You confirm, where relevant, that your own supplier or principal contracts (where you are also a supplier to us, or where applicable) permit the resale and B2B sub-distribution contemplated by this Section 12.

12.8 Data. Where you pass End Customer personal data to us via the API or portal to complete a booking, you are the data controller for that data and VervTrip acts as a processor on your documented instructions in respect of it, as further described in our Privacy Policy and any separate data processing agreement we enter into with you.

13. Your conduct and use of the Platform

13.1 You must not use the Platform for any unlawful purpose, to make a fraudulent booking, to test stolen card details, to scrape, reverse-engineer, or systematically extract data from the Platform other than through an API access we have expressly granted, or to interfere with the Platform’s security or operation.

13.2 We may suspend, cancel, or refuse any booking, and suspend or terminate your access to the Platform, without liability, where we reasonably believe you have breached this Section 13 or any other part of these Terms.

14. Intellectual property

14.1 All content on the Platform — including text, design, logos, the VervTrip name and marks, software, and the compilation and arrangement of Supplier data — is owned by or licensed to VervTrip and protected by copyright, trade mark, and other intellectual property laws. You may not reproduce, republish, or exploit it other than for your own personal, non-commercial booking purposes (or, for Resellers, strictly as permitted under Section 12 and any separate licence).

15. Data protection

15.1 Our collection and use of your personal data is described in our Privacy Policy, which forms part of these Terms by reference.

16. Third-party rights

16.1 Save as expressly stated in these Terms, a person who is not a party to a specific booking has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms, save that a Supplier may rely on any term of these Terms that is expressed to be, or by its nature is intended to be, for its benefit (including Sections 7, 8, and 9).

17. Variation, severability, entire agreement, assignment

17.1 Variation. We may amend these Terms at any time by posting the revised version on the Platform. Material changes will be flagged on the Platform. The version in force at the date of your booking governs that booking; later changes do not apply retrospectively to a booking already confirmed.

17.2 Severability. If any provision of these Terms is held unenforceable, the remaining provisions continue in full force, and the unenforceable provision will be treated as replaced by a valid provision that most closely achieves its original commercial intent.

17.3 Entire agreement. These Terms, together with your booking confirmation, our Privacy Policy, and any Supplier-specific conditions disclosed to you, constitute the entire agreement between you and VervTrip in relation to your booking, and supersede all prior discussions, representations, or agreements on that subject, save for any fraudulent misrepresentation.

17.4 Assignment. We may assign, novate, or subcontract our rights and obligations under these Terms (including to a Supplier or payment processor as part of the ordinary operation of the Platform). You may not assign your rights or obligations without our prior written consent, save that a Corporate Customer or Reseller may transfer an account to a successor in connection with a bona fide merger, acquisition, or corporate reorganisation on notice to us.

18. Governing law and jurisdiction

18.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, formation, or validity (including non-contractual disputes or claims), are governed by and construed in accordance with the law of England and Wales.

18.2 The courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, save that a Retail Customer who is resident in another part of the United Kingdom or in the European Union may also be entitled to bring proceedings in the courts of their own country of residence under applicable consumer-protection conflict-of-laws rules, and nothing in this clause removes any such mandatory right.

19. Contact and company details

Travantae Limited, trading as VervTrip
Registered in England and Wales, company number 17205331
Registered office: 29 Lowfield Road, London, England, NW6 2PP
VAT registration number: [CONFIRM — insert if VAT-registered]
Customer service: [SUPPORT EMAIL]
Website: vervtrip.com